When you use pingo ai, your personal data is a trust held in confidence. This document clearly sets out what information is collected, how it is stored, and who it is never shared with.
Pingo ai ("we", "us", "our") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the pingo ai website, mobile app, or any related services — why we collect it, and how we keep it secure.
Millions of users across Bangladesh trust pingo ai — and we take that trust seriously. Our approach is straightforward: your data is used solely to serve you, and nothing else.
By creating an account or using pingo ai's services, you agree to this Privacy Policy. If the policy is updated, you will be notified via your registered email or phone number.
This policy has been developed in accordance with international data protection guidelines and is reviewed on a regular basis.
Pingo ai collects two types of data — information you provide directly, and data generated automatically as you use the platform.
Information you provide directly:
Automatically collected information:
| Data Type | Collected? | Mandatory? | Shared with third parties? |
|---|---|---|---|
| Name & Contact Information | Yes | Yes | No |
| Identity Documents (KYC) | Yes | On Withdrawal | No |
| Payment Information | Partial | Yes | No |
| Device & IP Information | Yes | For Security | No |
| Gaming History | Yes | Yes | No |
| Cookie Data | Yes | Optional | For Analytics |
Pingo ai uses the data it collects solely for the purposes listed below — never for anything beyond that.
Pingo ai never sells your data to advertisers, data brokers, or unrelated third parties.
Pingo ai does not retain data longer than necessary. However, certain information may be kept for a defined period where required by legal obligations.
Once the retention period expires, data is securely deleted or anonymized.
Pingo ai does not typically share your data with third parties. However, in limited circumstances, certain information may be shared with trusted partners as necessary to deliver our services.
We have strict data protection agreements in place with all third-party partners. They may only use your data for the specified purpose, in accordance with pingo ai's instructions.
Pingo ai uses cookies on its website to enhance your browsing experience and ensure the platform functions properly.
Analytics and marketing cookies can be disabled from your browser settings, though some features may not function as a result.
As a pingo ai user, you have a number of rights regarding your personal data. Make sure you're aware of what those rights are.
You can request a copy of any personal data we hold about you.
You may request corrections to any inaccurate or outdated information.
Request deletion of your data where there is no legal obligation to retain it.
Object to your data being used for marketing or analytics purposes.
Export your data in a machine-readable format.
Request that data processing be paused while an investigation is ongoing.
To exercise any of these rights, email us at support@pingoai.bet. We will respond within 30 business days.
Pingo ai protects your data using industry-leading technology, with multiple layers of security at every level.
Your security is a shared responsibility. Use a strong password, keep two-factor authentication enabled, and never share your password with anyone.
Pingo ai services are intended for users aged 18 and above. We do not knowingly collect information from minors.
Age is verified at registration and confirmed through identity documents during the KYC process. If a minor has created an account using false information, that account will be closed immediately.
If you believe a minor is using pingo ai, please report it to support@pingoai.bet. We will take prompt action.
For any privacy-related questions, requests, or complaints, please contact our Data Protection team.
If you have any feedback on this policy, we'd love to hear it. Your input helps us make our policies better.
Our data protection framework is built on six core pillars.
All data transmitted between your device and pingo ai servers is encrypted using TLS 1.3. No one can intercept it in transit.
Personal, financial, and gaming data are stored on separate servers, so a breach of one does not compromise the others.
Each pingo ai employee has access only to the data required for their specific role — and all access is logged.
Independent security experts audit the pingo ai system every quarter to identify and report vulnerabilities.
If a security issue is identified, pingo ai resolves it within 24 hours and notifies affected users within 72 hours.
Pingo ai follows international data protection guidelines to ensure the highest level of privacy and security for users in Bangladesh.
Two common questions about age requirements and VIP benefits.
Your data is protected, your money is safe. Join our trusted platform today.
For users 18 and above. Please gamble responsibly.