Pingo AI FAQ — All your questions answered here

Absolutely. The Pingo AI website is fully mobile-responsive. You can access all features directly from your phone's browser — no separate app download needed.

Supported browsers: Chrome, Firefox, Samsung Internet, and Opera Mini all work seamlessly. iOS users can use Safari without any issues as well.

Handy Tips:

• TipOpen pingoai.bet in Chrome and select "Add to Home Screen" from the menu — it works just like an app.
• TipUse Wi-Fi or a strong mobile data connection during live betting — odds change fast.
• TipClearing your browser cache occasionally can speed up page loading.

Pingo AI has an official app, but you get the full experience without it too.

You can update your personal information on Pingo AI, though a few steps are required for security purposes.

General info changes (name, address, date of birth):

• 1Log in and click the profile icon in the top right corner.
• 2Go to "My Account" → "Personal Details".
• 3Make your changes and tap "Save Changes".

Special rules for changing your mobile number:

• 1Go to My Account → Security → Change Phone Number.
• 2An OTP will be sent to your old number — please verify it.
• 3Enter your new number and verify it with an OTP sent to that number.
• 4Changes will take effect immediately.

If you no longer have access to your old number, contact support directly — your number can be changed after identity verification with KYC documents.

There are a few common reasons why the app may not open or crash. Try the steps below one by one — most issues are resolved this way.

• 1Update the App: Older versions often cause issues. Install the latest update from the app store or via a notification.
• 2Restart your phone: Restart your device — clearing the RAM often resolves many issues.
• 3Clear app cache: Go to Settings → Apps → Pingo AI → Storage → Clear Cache.
• 4Check your internet connection: Check that your Wi-Fi or mobile data connection is working properly.
• 5Reinstall: If none of the above steps work, uninstall the app and reinstall it fresh.

If the issue persists, try opening pingoai.bet to play directly from your mobile browser. You get the full experience — no app required.

The time it takes for winnings to be credited on Pingo AI depends on the type of bet.

Pre-Match Bets: Winnings are typically credited to your account within 5 to 30 minutes once the match ends and the official result is confirmed.

Live Bets: Settlements happen as events occur. For example, a "Next Goal" bet is paid out within a couple of minutes of the goal being scored.

Reasons for unusual delays:

• ⚠If there is a dispute over a match result, Pingo AI waits for official confirmation, which may take a little extra time.
• ⚠Parlay bets are settled once all events in the slip have concluded.

Withdrawal time: Once funds are in your account, withdrawals to bKash or Nagad typically take between 15 minutes and 24 hours. With a completed KYC verification, most withdrawals process within 15–30 minutes.

Odds represent the probability of an event and your potential payout. Pingo AI primarily uses two formats.

Decimal Odds (Simplest): Odds of 1.85 mean that a ৳1 bet returns ৳1.85 in total (i.e., a profit of ৳0.85).
Calculation: Bet Amount × Odds = Total Return
Example: ৳1,000 × 1.85 = ৳1,850 (profit ৳850)

Fractional Odds (British Format): 2/1 means you win ৳2 for every ৳1 you bet.
Calculation: (Numerator/Denominator) × Stake = Profit
Example: ৳1,000 × (2/1) = ৳2,000 profit, ৳3,000 total return.

Lower odds mean: Lower odds mean that team is more likely to win, but the payout is smaller. Higher odds indicate an unlikely outcome — but a bigger reward if it comes through.

You can change the odds format on Pingo AI by going to Settings — choose between Decimal or Fractional, whichever you prefer.

The minimum bet amount on Pingo AI varies by bet type. However, the general rule is:

• SportsFor pre-match and live Sports bets, the minimum is ৳50 The maximum limit varies depending on the match and market.
• CasinoFor Live Casino games (blackjack, roulette), the minimum is ৳100 and above.
• SlotsIn many slot games, you can start with as little as ৳10 You can start playing from
• ParlayFor multiple bets placed together, the total stake must be at least ৳100.

Maximum bet limits vary by event, market, and your VIP tier. Diamond VIP members can bet at higher limits.

Remember: practicing with minimum bets is a smart move — especially when exploring a new market.